Nabia Kinteh
Sere Kunda
Summary
Dynamic and results-oriented Customer Service Supervisor with comprehensive experience in leading teams to deliver exceptional customer service. Proven track record in monitoring team performance, training staff, and implementing process improvements. Skilled in resolving escalated customer issues, analyzing feedback to enhance service quality, and ensuring adherence to company policies. Adept at fostering interdepartmental collaboration, managing operational efficiencies, and driving employee engagement in fast-paced environments. Committed to cultivating strong customer relationships and contributing to organizational objectives through effective communication and strategic problem-solving.
Overview
13
13
years of professional experience
Work History
Malawi Restaurant
- Present menu options, answer questions, and make suggestions regarding food and beverage choices to diners.
- Employ a positive suggestive sales approach to guide customers from initial greeting to order and payment.
- Seek innovative ways to avoid waste and limit costs in service execution.
- Assist in maintaining a clean and safe environment within the restaurant, adhering to health and safety regulations.
- Provide responsible service of alcoholic beverages, ensuring compliance with legal standards.
- Follow all cash handling policies and procedures diligently.
- Report to property on time and in proper uniform, reflecting professionalism.
Customer Service Representative
Gamcel
10.2012 - 10.2025
- Provide the perfect service experience for every customer, ensuring satisfaction and loyalty.
- Adhere to timing standards for product and service delivery to enhance operational efficiency.
Education
West African Senior Secondary Certificate Examination (WASSCE) -
Gambia Senior Secondary School
Banjul01.2008
Certificate in Marketing - undefined
ITS Business Management School
10.2009
GAMCOM Certificate in Information Technology - undefined
01.2009
Skills
- Strong written and verbal communication skills
- Customer service excellence
- Conflict resolution
- Effective teamwork
- High energy and enthusiasm
- Thoroughness in task execution
- Professionalism in all interactions
- Building and maintaining client relationships
- Courteous demeanor
- Customer service
- Active listening
- Critical thinking
Accomplishments
- Performance Improvement: Achieved and exceeded key performance metrics, resulting in a 20% increase in overall team performance as Customer Service Supervisor.
- Customer Retention: Increased customer retention rates by 30% through proactive relationship management and feedback mechanisms.
- Process Optimization: Led initiatives that streamlined operations, reducing response times by 25% and improving overall efficiency.
- Team Leadership: Fostered a positive work environment, leading to a 40% decrease in employee turnover.
- Crisis Management: Managed customer service operations during peak periods, maintaining high service quality and customercustomer satisfactioncustomer satisfaction.
Languages
English
Full Professional
Interests
- Growing herbs, vegetables, or fruits in home gardens
- I like trying new recipes and food trends
Personal Information
Date of Birth: 1989-05-18
Timeline
Customer Service Representative
Gamcel
10.2012 - 10.2025
Malawi Restaurant
Certificate in Marketing - undefined
ITS Business Management School
GAMCOM Certificate in Information Technology - undefined
West African Senior Secondary Certificate Examination (WASSCE) -
Gambia Senior Secondary School